Refund policy
1. 30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With all original accessories and packaging
- Accompanied by a receipt or proof of purchase
To start a return, contact: support@unveildmind.com
Once approved, we’ll provide:
- A return shipping label (if applicable)
- Instructions on how and where to send your package
Items sent without requesting a return first will not be accepted.
For questions: support@unveildmind.com
2. Damages and Issues
Inspect your order upon arrival and contact us immediately if:
- The item is defective
- Damaged
- You received the wrong item
Include:
- Order number
- Description of the issue
- Clear photos or a short video
3. Exceptions / Non-Returnable Items
Non-returnable items include:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Certain personal care items
- Hazardous materials
We also do not accept returns on:
- Sale items
- Gift cards
If unsure, contact: support@unveildmind.com
4. Exchanges
To exchange:
- Request a return
- Wait for approval
- Place a new order
5. European Union – 14-Day Cooling-Off Period
EU customers can cancel or return within 14 days for any reason.
Conditions:
- Same condition as received
- Unworn or unused
- With tags and packaging
- Proof of purchase required
This is in addition to the 30-day return policy.
6. Refunds
You’ll be notified after inspection.
If approved:
- Refund issued within 10 business days
- Processing time may vary by bank
If more than 15 business days pass, contact: support@unveildmind.com
Lifetime Warranty (Defects Only)
We offer a lifetime warranty for manufacturing defects.
1. What’s Covered
- Defects in materials and workmanship
- Functional/electronic failures under normal use
We may:
- Repair
- Replace
- Offer another solution
Valid only with proof of purchase from authorized sellers.
2. What’s Not Covered
- Accidental damage
- Water damage beyond rating
- Misuse or neglect
- Unauthorized repairs
- Wear and tear or cosmetic damage
- Loss or theft
- Unauthorized or second-hand purchases
3. Warranty Claim Process
Contact: support@defendershieldpro.com
Include:
- Full name
- Order number
- Product name/model
- Description of issue
- Photos/videos
We may request the product for inspection before approval.
4. Duration of Warranty
“Lifetime” = expected usable life of the product or as long as it’s supported (whichever is shorter).
5. Returns vs Warranty
- Within 30 days:
- Unused → refund
- Defective → replacement/refund
- After 30 days:
- No refunds
- Defects → repair/replacement under warranty